We’ve decided on a couple different support solutions for our Contributr clients, first and foremost we want them to be easily accessible, and powered by the people who actually use our applications. Second of all, they need to be easy to use, just like the rest of Contributr.
We had quite a few options, I looked at mainly open-source solutions for a long time because we’re a big fan of community and conversations and all, and I’m really impressed by products like OSticket and the like for ticketing. But I just didn’t feel like that was the right solution for us. So here’s what we decided to do: We’re using a wiki for the primary repository of information, articles, and tutorials. Now there’s a lot of options in the wiki space too, open-source solutions included (like MediaWiki), but I’ve done research and built wikis before, they’re just not all that easy to use.
So that really narrowed it down… easy to use wiki. After some conversations on Twitter recently I got reacquainted with the folks at PBwiki, now they have an easy to use, inexpensive, and reliable wiki service. So guess what? We signed up! We started on a free-plan but eventually decided that if we’re supporting our customers using PBwiki, we ought to be supporting PBwiki. So we’re now on a Gold level plan which gives us some on-wiki file storage and some other bonuses like access control (think special hidden pages for clients with technical details we don’t want in the open).
So alas, we’re on http://contributr.pbwiki.com now, have a visit and let us know what you think.
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