Hurricane Ike Media Review: Judging Criteria
September 15, 2008 by Jonathan · Leave a Comment
As I mentioned yesterday, I’m going to be writing reviews of the local and national media’s response to Hurricane Ike this past weekend.
What I’ll focus on:
- Update frequency
- Web site usability
- User generated content solicitation and usage
- Multi-media coverage
- Distribution of content outside the “walled garden”
- Innovation, or lack thereof in coverage
Where I’m coming from:
- I have family who lives in a Houston suburb
- I am familiar with the Houston television market having visited several of the TV studios and spoken with employees there in the past
- I live in the Washington DC area, so do not have access to live television or radio coverage from Houston unless streaming media is available
- I work in social media for a major media company
- My background is in journalism, information distribution, and online community building
If you have any questions please feel free to leave them in the comments section of any post. Notice someone doing something that I’ve missed? Let me know and I’ll be sure to update posts or continue the series as necessary.
Each of the media outlets I’ll profile and review this week are major operations with large audiences. I don’t want to be too critical of efforts or insinuate that there is any one “right” way of doing things online because there isn’t. What I’m measuring them against are what I consider to be the current “best practices” in online media distribution.
Also understand that each of these companies have very different technical and infrastructure components which I’ll address where possible.
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This post is part of the Hurrricane Ike Media Review series by Jonathan Coffman. I welcome your comments below.
Houston Chronicle Excels in Hurricane Ike Coverage
September 13, 2008 by Jonathan · 1 Comment
As someone who not only is interested in news and journalism, but who also works in social media for a living I constantly see television stations and newspapers who either don’t take advantage of advances in technology or completely ignore the true value in the power of people.
This morning as I think about my family who lives in Missouri City, Texas (a Houston suburb) I scoured the web to find the best and most complete coverage and information about Hurricane Ike.
First I turned to MyFoxHouston.com, the Fox TV affiliate for Houston. They have a a special live-chat, live-broadcast, maps, video, and audio going full force on a micro-site called MyFoxHoustonLive.com. This I feel was overkill, it’s too much to process at once. Yes they are using technology to extend their coverage beyond “wall to wall” - which I commend them for - but the page was cluttered, it was hard to focus on anything, and in general there was just too much going on.
I then tried the other TV networks, both national and local. Of course the national networks have information but still lack the “instant” updates that I wanted.
My next link was the Houston Chronicle (to be honest, they were actually the first place I looked yesterday afternoon for updated maps and evacuation information). Chron.com may not have the fancy cameras and satellites that the TV stations have, but what they do feature are blogs. Live blogs. This is my favorite format for live and constantly updated information. Blogs let the user read as much or as little as they want, and in chronological order.
Not only are there two blogs updating every few minutes (one focuses on the science, the other on news and information) but the Chronicle was also smart enough to start a Twitter feed of constantly updated informaiton, and also began pulling public “tweets” into their site.
To me, this shows absolute respect for their users both locally and nationally. and THAT’s the key to success in the news business - giving the customer what they want, when they want it, while maintaining your ethical standards.
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This post is part of the Hurrricane Ike Media Review series by Jonathan Coffman. I welcome your comments below.
Why I’d Make A Good Social Media Club Board Member
July 14, 2008 by Jonathan · Leave a Comment
—Please Vote For Me, Jonathan Coffman for Social Media Club Board Member by clicking here (voting is open until Thursday —
I’ll try to keep this post short and sweet, but I wanted to take a moment to introduce myself and my ideas for the SMC.
If you weren’t already aware, I am a candidate for the final open seat on the founding Board of Directors of the Social Media Club. The SMC is a national non-profit organization that is working toward standarization, simplication, and openness in social media.
Members include people like me who live, work, and breathe social media professionally as well as people who support the ideas of an open and inviting social media landscape. I’ve been a member since about a month after they opened their (online) doors.
As someone who understands and works in and with social media daily for a major media company, and as someone who supports and honestly believes in an open and safe Internet I would greatly appreciate the opportunity to assist this great organization in getting off the ground.
My current employer is PBS, also a non-profit with beliefs above and beyond most American media brands. While I work each and every day to spread and enhance social media adoption and usage across the system I also devote a large amount of my personal time to research and participate in conversations surrounding the best practices and most inclusive ways to foster online community building. Here at my personal website I publish and evangelize my own personal beliefs outside of my professional capacity.
Social media is more than a job for me, it’s a way to look at world. My vision is for a social media landscape that we don’t even have to call social-media. Social media should become as ubitquitous as the Internet itself.
My vision and passion for social-media and online communities is why I’d love to assist and be a part of the Social Media Club. I feel like I can bring a lot to the table for them and help to not only evangelize current and emerging standards, but also serve as a beacon to newcomers in this exciting time.
Please feel free to contact me via any method that’s efficient for you and I will gladly answer any questions or clarify any information.
What Working for PBS Engage Means
June 23, 2008 by Jonathan · Leave a Comment
As the product manager for PBS Engage, the social media initiative of the Public Broadcasting service, I get to work with magnificent people day in and day out to bring social-media to the masses. It’s a very exciting time to be working in social-media, and especially at such a stellar organization.
My one month-iversary at PBS is this week and here’s a sampling of what I’ve learned:
- Public Broadcasting loves you
- Public Broadcasting is relevant to your life
- Public Broadcasting is inexpensive to the everyday American
- Public Broadcasting wants to hear what you have to say
- Public Broadcasting depends on Viewers Like You for support
- Public Broadcasting hires and retains some of the awesomest people I’ve ever known
- Public Broadcasting has amazing online content that just wants to be found
- And so much more!
How To Get Hired Using Social Media
June 22, 2008 by Jonathan · Leave a Comment
I was lucky enough to know and be on the bleeding edge of social-networking when it began several years ago. I also spent a lot of time cultivating and contributing to my online identity and making connections with people online. The good news is that you don’t have to be an early adopter, or an Internet wiz to get hired using social media.
Looking for a job isn’t easy, and it can be very frustrating. Social media can help, but it’s not a replacement for old fashioned phone calls, emails, and letters. When I graduated from the Missouri School of Journalism I had multiple job offers, and the best of those offers were ones that I came across or was a candidate for because of social media.
For some time, I had been Twittering, Facebooking, and Blogging. I spent money to make sure my blog looked good. I spent hours finding interesting people on Twitter. I stayed up late when I should have been doing other things honing in my online portfolio. And you know what? It all paid off.
One job offer came from a person who followed me on Twitter for two months and noticed that I was talking with increased frequency about finding a job. A couple phone calls and emails later, I was interviewing and had an offer before I got home from visiting.
The other job offer from social-media crossed platforms, I knew the person who knew about a job, but we follow each other on Twitter, and are Facebook friends. Again, my talking about finding a job was seen by this person and I got a Facebook message about openings where she worked. It just so happened that this job was a perfect fit, I got the offer, and took it.
In two paragraphs I just explained how I got a job using social media, but that’s not incredibly useful is it? To help with that, here are my tips and suggestions on finding a job using social-media.
- Put your portfolio and resume online. This is more important than you realize. You’ve just in an instant opened up your resume and portfolio of work to the millions of people online. Now you just need to help people find it.
- Sign up for Twitter and find some people with similar interests to tweet back and forth with. You’ll quickly understand by looking at some of the so called Twitterati how useful and powerful this service is. After you sign up for an account “follow” @chrisbrogan, @guykawasaki, and @scobleizer the three of them have thousands of followers already and actively tweet throughout the day and night. A lot can be learned by example.
- Start a blog. This is a GREAT way to show off your knowledge and skills. This doesn’t have to be complex, start it off on Blogger or Wordpress.com if you want (although I would highly suggest putting wherever you portfolio and resume is). Write one or twice a week at first about what you’re working on, what you’re thinking about (that relates to your job ambitions), and your goals. Some of the best job related feedback I got was on my blog by people emailing and commenting when I wrote a post about “My Ideal Job”.
- Drive traffic to your online portfolio and resume. Do this by putting links on your Facebook page, in your Twitter profile, putting it in big type at the top of your paper resume, and by having it on ALL correspondence online and off. You never know where emails or resumes may get forwarded, and if your online portfolio is linked right there for easy access it makes a world of difference.
- Make It Personal. This is your job hunt, and it’s not going to be easy, but by taking advantage of the basics of social-media your job hunt can expand beyond the traditional into the extraordinary. Social media doesn’t work unless you’re human and make it personal. Being professional and sharing ideas is going to increase your credibility, but not including personal moments will exclude you from the conversation.
links for 2008-06-05
June 5, 2008 by Jonathan · Leave a Comment
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Wow, this new camcorder is pretty awesome!
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This looks interesting. Maybe I’ll attend.
Why Life Has Been Crazy: My Huge Job Announcement
May 23, 2008 by Jonathan · 3 Comments
Over the last few weeks I’ve been dropping hints on Twitter, but it’s about time I just came out with it. I’ve accepted a position at the Public Broadcasting Service. In case you’ve been wondering why the big move and road trip from Missouri to Washington DC was happening, that’s why.
I’m joining the ranks of those working full-time on social-media. Social media is such a huge part of the Internet now, and it’s not going anywhere and I’m here to make sure of that!
My title and job at PBS is Assistant Product Manager for PBS Engage. PBS Engage is the social media initiative funded by grants from the Ford Foundation and the Knight Foundation to get people to engage and connect with all of the great content that PBS distributes (like the awesome new series Carrier!).
The PBS Engage team is only a handful of people and the fate of social media is in our hands! 
Well ok, social media isn’t going anywhere regardless of whether or not we’re pushing for it, but I can dream right?
Feedback and response to Engage has been tremendous already with tons of comments on the Engage Blog, and lots of Twitter followers across PBS shows and communities.
At PBS I’ll be working with some really brilliant minds to come up with new ways of enabling participation, engagement, and conversation based around PBS content across the country. In addition to thinking of great ideas, we’re also building social tools to make things like social-networking even easier for PBS viewers regardless of the distribution channel used.
I’m really excited to be joining the PBS family here in the Washington DC area and am looking forward to seeing all of the progress we make in the next year.
With this new position I’ll be relying on YOU even more than before, so keep those @jdcoffman’s, dms, emails, and Facebook messages coming. Without YOU, there is no social-media.
Why It’s PayPal’s Fault, Not The Browser
April 27, 2008 by Jonathan · Leave a Comment
About a week ago there was some buzz floating around about how PayPal may block Safari because it doesn’t have phishing protection built in. This has since been retracted by PayPal:
PayPal: No plans to block Safari
A representative for PayPal on Friday said the ecommerce firm is developing features to block customers from logging into PayPal when using obsolete browsers on outdated or unsupported operating systems, but has no intention of blocking Safari as a company white paper seemed to imply.
“An example of such a browser/OS combination might be, for example, Internet Explorer 4 running on Windows 98,” said spokesperson Michael Oldenburg. “In doing so, we better protect our customers from viewing a phishing site through their browser. We have absolutely no intention of blocking current versions of any browsers, including Apple’s Safari, from our website.”
(Nugget by AppleInsider)
Might I suggest that it’s not the browser’s responsibility to block security threats on particular web sites? Maybe it’s my not-liking of blaming others for your own problems but I believe that PayPal and PayPal only is responsible for their own PayPal.com site. It’s their job to keep their customers safe, not browser developers, or any other type of web application developer.
Sure, I have a little bit of a bias here. I used to be a large (in my mind) PayPal merchant, who ditched all that in favor of better customer service elsewhere. I know I’m not alone in that boat. However, I feel the same way when eBay blames Apple or denies support of the site if you’re using Safari on eBay.
(Wait a second, I may be on to something here, both PayPal and eBay are owned by eBay and both were virtually run into the ground under Meg Whitman).
To close out this ranting post, let me say that I fully support web application developers and browser developers who want to protect their own customers from the dark side of the Internet, but I don’t think the fault and responsibility should lie on their shoulders as opposed to a multi-national corporation who certainly has the tools and resources available to help themselves help the world but chooses not to.
links for 2008-04-26
April 26, 2008 by Jonathan · 1 Comment
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Is Twitter worth $150 million?
Twitter, A Journalist’s Best Friend
April 25, 2008 by Jonathan · 2 Comments
Here’s a little nugget and inspiration I’d love to get some feedback from the masses on:
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OtherProfiles
