Hurricane Ike Media Review: KHOU.com
September 15, 2008 by Jonathan · 1 Comment
Among the Houston based local media scene, KHOU is a solid contender and very popular station. Like the other local network affiliates they had “wall to wall” coverage on-air and online. Their broadcast transmission was also being streamed live online.
I do want to preface each of these reviews with the web technology or content management system (CMS) these media outlets are using.
The CMS decision a media outlet chooses (often a business decision more than a content decision unfortunatey) has a great effect on what they’re able to do without trying extra hard and breaking out of the confines of the particular system they’re using.
KHOU.com is a Belo station, using a custom built CMS common to Belo owned television stations.
KHOU unfortunately had one of the least informative web sites of the Houston market. Their site was predominently weather based, very important information during a hurricane no doubt! However, after the storm passed through their area it seems no changes were made.
What I’m seeing across most of the media web sites in Houston is that shortly after 11 am Saturday morning they switched gears from weather related focuses to breaking news mode, presenting information on recovery and rebuilding.
As of Sunday afternoon KHOU was still predominantly showing weather information on their web site, with news updates further down the page.
The Good:
- Weather maps and information very clear and easy to read, constantly updated
- A Blog with updates being sent very quickly. They were writing short, concise updates quite often. This is what emergency based news should be. The screenshot below shows the blog at one point Sunday afternoon.
The Bad
- Very little user interaction, comments were open on the blog but the barrier to entry was too high. The blog was not linked prominently on the homepage and it took me several minutes to find.
- KHOU was taking advantage of a PHPbb discussion board. These boards were getting fairly consistent traffic and served their purpose of creating conversations. One problem I encountered was that the boards required registration, however the links to the registration form was buried at the bottom of the page. Also, the system would let me get so far as to hit Submit for a comment before giving me an error saying I had to be registered.
- User generated content was minimal and hard to find throughout the site. There were solicitations to send in photos and videos on the KHOU homepage, however it was not
- The station’s official Twitter stream was a purely one-way road, the opposite of the spirit of Twitter and online conversation. KHOU was simply automatically piping in the latest headline from their site. They did not have any profile information entered, and had no avatar (profile image)
Overall, it’s unfortunate that that user experience around Hurricane Ike on this particular web site was so poor.
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This post is part of the Hurrricane Ike Media Review series by Jonathan Coffman. I welcome your comments below.
Hurricane Ike Media Review: Judging Criteria
September 15, 2008 by Jonathan · Leave a Comment
As I mentioned yesterday, I’m going to be writing reviews of the local and national media’s response to Hurricane Ike this past weekend.
What I’ll focus on:
- Update frequency
- Web site usability
- User generated content solicitation and usage
- Multi-media coverage
- Distribution of content outside the “walled garden”
- Innovation, or lack thereof in coverage
Where I’m coming from:
- I have family who lives in a Houston suburb
- I am familiar with the Houston television market having visited several of the TV studios and spoken with employees there in the past
- I live in the Washington DC area, so do not have access to live television or radio coverage from Houston unless streaming media is available
- I work in social media for a major media company
- My background is in journalism, information distribution, and online community building
If you have any questions please feel free to leave them in the comments section of any post. Notice someone doing something that I’ve missed? Let me know and I’ll be sure to update posts or continue the series as necessary.
Each of the media outlets I’ll profile and review this week are major operations with large audiences. I don’t want to be too critical of efforts or insinuate that there is any one “right” way of doing things online because there isn’t. What I’m measuring them against are what I consider to be the current “best practices” in online media distribution.
Also understand that each of these companies have very different technical and infrastructure components which I’ll address where possible.
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This post is part of the Hurrricane Ike Media Review series by Jonathan Coffman. I welcome your comments below.
Houston Chronicle Excels in Hurricane Ike Coverage
September 13, 2008 by Jonathan · 1 Comment
As someone who not only is interested in news and journalism, but who also works in social media for a living I constantly see television stations and newspapers who either don’t take advantage of advances in technology or completely ignore the true value in the power of people.
This morning as I think about my family who lives in Missouri City, Texas (a Houston suburb) I scoured the web to find the best and most complete coverage and information about Hurricane Ike.
First I turned to MyFoxHouston.com, the Fox TV affiliate for Houston. They have a a special live-chat, live-broadcast, maps, video, and audio going full force on a micro-site called MyFoxHoustonLive.com. This I feel was overkill, it’s too much to process at once. Yes they are using technology to extend their coverage beyond “wall to wall” - which I commend them for - but the page was cluttered, it was hard to focus on anything, and in general there was just too much going on.
I then tried the other TV networks, both national and local. Of course the national networks have information but still lack the “instant” updates that I wanted.
My next link was the Houston Chronicle (to be honest, they were actually the first place I looked yesterday afternoon for updated maps and evacuation information). Chron.com may not have the fancy cameras and satellites that the TV stations have, but what they do feature are blogs. Live blogs. This is my favorite format for live and constantly updated information. Blogs let the user read as much or as little as they want, and in chronological order.
Not only are there two blogs updating every few minutes (one focuses on the science, the other on news and information) but the Chronicle was also smart enough to start a Twitter feed of constantly updated informaiton, and also began pulling public “tweets” into their site.
To me, this shows absolute respect for their users both locally and nationally. and THAT’s the key to success in the news business - giving the customer what they want, when they want it, while maintaining your ethical standards.
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This post is part of the Hurrricane Ike Media Review series by Jonathan Coffman. I welcome your comments below.
Social Networking Quick Tips
June 22, 2008 by Jonathan · Leave a Comment
Different Social Networking sites are good for different things. You don’t want the same information on all of the sites.
Here are some things to keep in mind:
1) Facebook is a personal experience. Put your favorite movies, TV shows, and inspiration quotes on the page. Add a few applications that reflect positively on the hobbies and interests that you have.
2) MySpace is impersonal and highly commercial. This site was given over to spammers and tweens a long time ago, that doesn’t mean that you shouldn’t have an account and have control of myspace.com/yourname though. Put a couple images up, make some friend connections, and move on.
3) LinkedIn is your professional resource. Take advantage of all of it’s features. People have been known to get hired because they posted or answers questions on the LinkedIn discussion area. Make connections with people and use those connections, send a friendly message every now and again, ask for recommendations from coworkers and supervisors when appropriate, be sure to link out to your personal portfolio or other social-networking site identities.
4) If you’re not Twittering you should be. If you don’t want to, sign up anyway and try it out. There is a lot of value locked up in those 140 characters and you should understand the system and how it works even if you aren’t going to participate.
5) Social networking is a lot of work, people quickly figure out when you’ve abandoned a particular site, or are only using it for professional purposes. Be personal, be professional. You have to find the right blend for you that fits into your growth goals.
This post is part of Jonathan Coffman’s Lessons In Social Media series.
links for 2008-06-16
June 16, 2008 by Jonathan · Leave a Comment
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The man behind the Bird.
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2-factor authentication via PhoneCalls, now integrated with OpenID… Pretty good idea to increase web security access.
Why Life Has Been Crazy: My Huge Job Announcement
May 23, 2008 by Jonathan · 3 Comments
Over the last few weeks I’ve been dropping hints on Twitter, but it’s about time I just came out with it. I’ve accepted a position at the Public Broadcasting Service. In case you’ve been wondering why the big move and road trip from Missouri to Washington DC was happening, that’s why.
I’m joining the ranks of those working full-time on social-media. Social media is such a huge part of the Internet now, and it’s not going anywhere and I’m here to make sure of that!
My title and job at PBS is Assistant Product Manager for PBS Engage. PBS Engage is the social media initiative funded by grants from the Ford Foundation and the Knight Foundation to get people to engage and connect with all of the great content that PBS distributes (like the awesome new series Carrier!).
The PBS Engage team is only a handful of people and the fate of social media is in our hands! 
Well ok, social media isn’t going anywhere regardless of whether or not we’re pushing for it, but I can dream right?
Feedback and response to Engage has been tremendous already with tons of comments on the Engage Blog, and lots of Twitter followers across PBS shows and communities.
At PBS I’ll be working with some really brilliant minds to come up with new ways of enabling participation, engagement, and conversation based around PBS content across the country. In addition to thinking of great ideas, we’re also building social tools to make things like social-networking even easier for PBS viewers regardless of the distribution channel used.
I’m really excited to be joining the PBS family here in the Washington DC area and am looking forward to seeing all of the progress we make in the next year.
With this new position I’ll be relying on YOU even more than before, so keep those @jdcoffman’s, dms, emails, and Facebook messages coming. Without YOU, there is no social-media.
When TV Listens To Its Viewers, Amazing Things Happen
April 28, 2008 by Jonathan · Leave a Comment
I’ve spent quite a bit of time looking at ways news organizations can connect and interact with their viewership. This morning I was greeted by a basic, but excellent interaction on Good Morning America.
I’ve got ABC turned on in my hotel room this morning for background noise and they ran a story about the upcoming issue of Vanity Fair which has some photographs of Miley Cyrus (Story here) scantily clad. Cyrus is a huge Disney made and owned child start at only 15. As always, the GMA web site is open to comments on stories, and they actively solicit “editorial” based feedback via email as well.
It’s now 8am EDT and the original story aired no more than 30 minutes ago, there are already 150+ comments on the story from people pro and against the photos and dolling out advice. This level of immediate feedback and interaction is awesome! What’s more, just a few minutes ago the Good Morning America talking heads came back from a commercial break and spent 30 seconds discussing the comments they were seeing on their web site.
This interaction and discussion online, and on-air has tremendous power, and I hope that it’s something your news organization is open to or considering doing.
Jonathan’s Twitter Updates for 2008-04-14
April 14, 2008 by Jonathan · Leave a Comment
- Drinking with Mickey Mouse, what’s wrong with this picture? #
- Changed into my night clothes, going out with some friends to mingle #
- Headed to bed, good night Twitterville #
- Good morning Twitterville, getting dressed for NAB Show this morning #
- At the State of the Industry Address at NAB #
- Oh come on, Youtube is more than just funny videos, give them some credit #
- President of NAB says he wants radios in every portable music player…. #
- I don’t want a radio in my iPod and Steve Jobs knows that thank you. #
- NAB is spending $1 billion on DTV transition, estimates 640 touches to each citizen #
- He said DTV is coming to iPods, but I’m not sure I believe him #
- The NAB policies on XM/Sirius and whitespace is rediculous #
- Charles Osgood is about to take the stage. Quite the legend. #
- Why did the NAB invite a celebrity to give us a political speech on the war? #
- I think thats very innapropriate of them #
- Just had lunch with a venture capitalist interested in my wares. Good times! #
- The lunch speaker was Bob Barker, how exciting. #
Are Podcasts Dead?
April 7, 2008 by Jonathan · Leave a Comment
In case you didn’t know, I’ll be in Las Vegas Sunday-Wednesday for the NAB conference (National Association of Broadcasters). The Reynolds Journalism Institute at the Missouri School of Journalism is sponsoring my trip so that I can present Contributr to the masses. (Let’s hope Contributr is ready, more on that tomorrow!)
As I was looking through the available sessions trying to schedule myself into some I noticed a recurring theme, podcasting. Now I hate to rain on anybody’s parade but aren’t podcasts dead? Haven’t they been deemed not conversational enough?
I mean sure, we all are subscribed to a few in iTunes, but how often do you actually listen to one? Let alone actively look for more? I know I don’t. I’ve moved on, I’ve moved on to try to create and examine the semantic web. And podcasts just don’t fit into that strategy very well. They may not be static in location but they are certainly static in content. One you publish an episode to a podcast it just sits there… and people listen to it… but what else? What’s the extra step? … Well I just can’t seem to find it.
So you might imagine my disappointment when I am going through the NAB sessions schedule and see multiple sessions on podcasting each day, and only 2 or 3 sessions on ‘blogging’ total for the entire conference.
Is this where journalism is? Is this what the journalism folks think is hot? Haven’t they found Twitter, haven’t they found Facebook, haven’t they found that conversations are the latest and greatest things to hit the web?
Apparently not, and in my conversations with Jen Reeves it seems that the ‘industry’ is doomed to be 5-years behind as she puts it. Here I am creating wikis, blogging daily, coming up with user generated content solutions, enhancing new-media workflows, and creating conversations around my own life and here is the Journalism Industry just now trying to figure out podcasting.
There’s disconnect somewhere. That disconnect is what is holding back journalism and the news media in general, they’re not in touch with what consumers are using technology for.
As all of my recent blog posts do, I’ll link this one to my current job-search. There are quite a few journalism web content editor and producer jobs out there. Frankly, they’re almost a dime a dozen, news organizations realize they need to staff “the web” so staff “the web” they do. But where is the innovation? Where is the commitment?
Part of the struggle I have faced in my job search is that there’s plenty of work to be had out there, but very few newsrooms and very few news people “get it”. It takes more than just repurposing content from your printed newspaper or broadcast TV show onto the web anymore, that’s just not enough. People want to have conversations, they want to change, edit, manipulate, share, and copy your precious content. Are you willing to see what your public can do for you?
That’s the future of journalism. Don’t just talk to the public, let the public talk to you. If you “get it” email, call, IM, or @jdcoffman me. I’m listening, are you?
Convergence of the Future
March 19, 2008 by Jonathan · Leave a Comment
News makers keep talking about backpack journalists and having reporters be good at everything. Now we all know that’s just not possible, but it hasn’t stopped the visionaries from proclaiming convergence journalism the future of news.
Convergence of the media is already happening of course, and convergence is the future. No longer is a television station just a television station. Or a radio station, just a radio station. I’ve been interviewing with news organizations trying to find a full-time gig after graduation and I recently met with a newspaper editor from a small-market.
He said something to the effect that “I’m not just running a newspaper, I’m also a TV station, Radio station, podcaster, blogger, information resource, and that’s on top of the seven printed products my newsroom produces”. This is what convergence is, its one media taking on and challenging the other media forms.
Back in the early days of my Journalism School experience they taught about how the Internet wasn’t the end-all of media, much to the contrary each individual media had its own benefits. Well, yes that’s true in part, each form of media (broadcast, print, online, social, etc) does have distinct advantages and disadvantages, but that’s the great thing about the Internet, it allows each of those media to succeed and distribute their product in an open-market of consumers and viewers.
The Internet brings all of those competing old-media technologies and pardon the cliche, it creates synergies between them. No longer is a newspaper just a newspaper, but instead its a radio station, tv station, web site, and a community in and of itself.
This is the Real future of convergence journalism, a combined news product that reaches all people equally and in multiple formats. We’re already doing this in many cases but news makers haven’t taken it far enough yet.
Convergence journalism to me is all about taking advantage of the things that make a particular medium what it is. Television is immensely visual for instance, but a 30 minute newscast can’t begin to touch the detail a 1,500 word article in a major newspaper can. The power of the Internet changes all that.
The power of the Internet creates an open marketplace of ideas from which news consumers can ingest and even create their own news and information resources. One of the goals for my Contributr project is just that, make the communication between the public and a news organization easy for both parties so that both are more likely to interact and create even better news for the communities (and the world) that they serve.
If you’re interested in hearing more of my ideas on the future of journalism and the things that can be right now, subscribe to my RSS feed right here and always get the latest blog posts.
As always, comments are always open on this blog (although the first time you post I may have to approve it to make sure you’re not a spam robot) so join the conversation!
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